Customer-provided Items
Please note that while we take every precaution to protect your item, we cannot guarantee its safe return. Rarely, accidents will happen. We will do our best to repair, but will not replace the item nor provide compensation for loss.
Potential problems include, but are not limited to: improper placement, color choice you do not like, oil drops, holes, or fabric that does not "accept" embroidery in the way we anticipated.
More information about customer-provided items may be read here.
Returns of Customized Items
Special order & custom items are made especially for you. We are truly sorry if your situation changes, however given the customer-specific nature of our business, we will not accept returns nor give refunds of customized items. If you have questions about this policy, please ask prior to purchase.
Payment
Payment for logo digitization is required prior to services.
If we will be ordering items for you, a 50% deposit is required prior to services. The remainder is due upon delivery of items.
If you provide us an item to embroider, payment is due prior to services.
We do accept credit cards, but cash and business checks are appreciated. Established business customers may also pay with ACH.
Getting It Right
We want to get your order right and deliver to you a product that you love. This is why we communicate with though throughout the process to make sure questions are both asked and answered.
Once a design and project are approved, we move forward with the order. It cannot be cancelled.
Contract Work & Spoilage
Contract work assumes a 2% spoilage. If you are a business and are interested in contracting with us, please email: Info@MGRDesigns.com
Artwork
MGR Designs does not knowingly use improperly obtained artwork. We assume the customer who provides us the artwork and signs the release has the legal authority to use it, and is transferring that authority to us for purposes in-line with our business. An indemnification/hold harmless agreement must be signed prior to services.